ROLE QUALIFICATIONS (experience, education, and skills)
Excellent customer service and communication skills.
Texas Pharmacy Technician License is Required.
Basic knowledge of medications and medical terminology.
Proficiency in computer software use, including Word, Excel and Outlook.
Requires attention to detail and working knowledge of EMR systems and pharmacy management systems.
ESSENTIAL JOB RESPONSIBLITIES
Receive and process incoming prescription requests daily within pharmacy software – identify accurate pharmacy benefits; run eligibility check; enter medication, diagnosis, and submit claim; monitor electronic claims log; receive and respond to any rejections; ensure proper payment of claim prior to ordering medications from wholesale vendor; receive medication from wholesale vendor and label with patient information; organize and stage all medications for pharmacist review; file and maintain log book; obtain payment and coordinate delivery of prescription with patients.
Work closely with the pharmacist to accomplish administrative tasks within pharmacy department – establish and maintain workflow for pharmacist prescription review process; file and maintain log book, including signature log book; monthly drug reconciliation; inventory control.
Responsible for accurate inventory control counts and identifying discrepancies in inventory control counts and taking correcting action to guard against inconsistencies in the future.
Resolve complaints and grievances related to the in-house services department. Reconcile payment reports from pharmacy software with pharmacy bank account at least monthly. Post payments into pharmacy software as they are received from payers.
Interfaces with accounting department to accurately report expenses and monthly profitability details.
Field inbound and outbound calls to patients and coordinate drug pick up delivery.
Other reasonably related duties as assigned by supervisor or manager.
Performs all duties and services in full compliance with the Urology Austin Core Values.