Patient Navigator
At Urology Austin, our mission is committed to improving the lives of patients and their families through compassionate, quality, and ethical care.
In choosing a career with Urology Austin, you are choosing to improve the lives of patients and their families through a collaborative team-driven approach in an innovative, quality-driven, community-based setting. Better Medicine. Better Care.
Job Summary
The Patient Navigator is responsible for guiding patients through Urology Austin’s clinical care pathways, ensuring timely follow-up, education, and barrier resolution across the continuum of care. This role focuses on proactive outreach, care coordination, and personalized support to help patients adhere to their treatment plan and feel informed every step of the way.
Qualifications
- Required: Active Medical Assistant (MA) certification with at least 2 years of experience in a clinical or specialty care setting
- Preferred: Licensure as an LVN or RN
- Preferred: Previous experience in urology or another specialty involving longitudinal care pathways
- Strong knowledge of urological disease states, procedures, and patient education
- Proficiency in EMR documentation and patient tracking software
- Excellent interpersonal, organizational, and time-management skills
- Serve as the main point of contact for patients navigating complex or multi-step care plans
- Contact patients at designated intervals to guide them through treatment, explain next steps, and reinforce follow-up care
- Provide education on upcoming appointments, procedures, and clinical expectations
- Identify patient-specific barriers to care
- Document all outreach and pathway status updates in the EMR and PPS (Patient Pathway Software)
- Ensure timely scheduling and patient movement along clinical pathways in accordance with provider orders
- Track patient progress and support care plan adherence across multidisciplinary teams
- Collaborate with providers, clinic teams, and the Navigation Manager to enhance patient workflow
- Escalate breakdowns or delays in care to appropriate team members
- Participate in continuous improvement discussions for pathway protocols
- Maintain confidentiality and professionalism in all patient communications
- Physical Demands: Regularly required to sit, type, talk, and hear. Occasional walking, reaching, and lifting or moving objects up to 20 pounds. Vision requirements include close vision, distance vision, peripheral vision, and the ability to adjust focus.
- Work Environment: Primarily a clinic office setting with moderate noise. Frequent interaction with staff and patients. Minimal exposure to communicable diseases. May experience periods of stress when dealing with time-sensitive tasks or sensitive situations.